Return/Refund Policy

ALL SALES ARE FINAL

We do not accept any returns, exchanges, cancellations, or offer refunds due to the made-to-order nature of many of our products, so all sales are final. Once the order is placed, it cannot be modified. Orders are immediately sent to production/fulfillment as soon as they are placed, so that we can provide our customers with the fastest shipping times possible.

If there is a quality/damage issue with the product you received due to manufacturing/shipping, please contact us here. Clear photo documentation will be required of the full product and the issue. If your item arrives damaged, you have 7 days to contact us from the time the tracking shows the package is delivered.

Once a payment goes through, payment processing fees are non-refundable to Faunara Co. and to the customer.

We do not offer price adjustments on previous purchases due to price changes, sales, coupons, etc.

Faunara Co. is not responsible for allergies or injuries of any kind.

WE ARE UNABLE TO OFFER RETURNS, REFUNDS, AND EXCHANGES WHEN

• The customer provided the wrong address or the wrong name. When filling out the address at checkout you must include the FULL address, including the house/apt/unit etc.
• The customer missed the package delivery, the package was undeliverable due to the delivery address not being accessible, the customer refusing the delivery of the package, or the customer refusing to collect the package from the delivery company (DHL, FedEx, UPS, USPS, etc.).
• The item was not received and the customer did not inform us within 5 business days of the expected delivery date.
• The item received was incorrect due to the customer’s mistake when choosing the product/options/quantity at checkout.
• The item received did not fit as expected due to the customer’s mistake when choosing the product size or model at checkout.
• The size chosen by the customer does not fit as expected or is not the size expected. To reduce the risk of sizing issues, we have provided accurate sizing charts and/or images on each of our product specifications pages for customer reference before a purchase is made.
• The customer does not follow the proper care instructions listed on the product page.
• The customer drops and/or damages their item(s).
• The customer decides they no longer like, want, or need the product.
• There is a slight color variation from the mockups. (For some items, due to the printing process, slight shifting can occur. This is a normal occurrence with printing.)
• Appearance may vary slightly from online images based on size/model, lighting conditions, or screen display.
• Different products/materials may show printed colors differently from one another, similar to how glossy/matte finishes do.
• Our logo style and/or placement varies.
• The customer has ordered a design previously that has now been remastered and is different than their previous order. (Occasionally we update some of our designs, so please note it may look different than when you last ordered. Any remastered designs will always have a note in the product details of the date they were last remastered.)
• There is typical wear and tear such as yellowing (of clear phone cases), scratches, dents, etc.
• The items were delayed due to production or shipping delays caused by weather/natural disasters, COVID, peak seasons, or other external factors beyond our control.
• The package was lost or stolen. (See below for what to do if your package is lost.)
• Items sent back without authorization will not be accepted/approved.

LOST PACKAGE?

If your package is lost, contact your local delivery branch for help! They are great about assisting you in locating your package if you contact or call your LOCAL branch directly.

CLICK HERE to submit a Lost Package Help Request on USPS.com. (USPS will forward your request to your local Post Office facility to help locate any missing items.)

WRONG ITEM RECEIVED?

If the wrong item was shipped to you by mistake, please contact us here. Make sure to add a subject to your email, as this helps us attend to your needs quicker, send proof of your order, and a picture of the item(s) that you received.

REQUIRED PHOTO DOCUMENTATION

Don't see your question or need more help?
Please reach out to us here and we'll be in touch!

By placing an order with us, you are stating you have read, understand, and agree to all the above listed terms and conditions.